Step 1 Initiate an application
When a customer needs a refund or return, they can submit an application through our website or customer service center. Customers need to provide necessary information such as order information\ contact information\ reason for refund.
2. Review the refund application.
Our customer service staff will review the refund application to ensure that the customer complies with the refund policy, which may include checking the order status\ confirming the reason for the refund, etc.
3. Process refunds
After the refund application is approved, our finance department will process the refund. The refund will be made through the original payment method, such as the original card or the original Alipay account. The refund processing time depends on the payment method and bank processing time.
4. Return acceptance
The customer needs to put the returned goods back in the original packaging. Our acceptance department will inspect the returned goods to ensure their quality and compliance with the return requirements.
5. Refund completed
After the returned item is accepted, we will complete the refund immediately. Customers can check with the original payment method to ensure that the refund has been successfully processed.